Heres answers to some of the frequent questions our customers ask us. If in doubt, please contact our dispatch centre.

Questions about Delivery and Shipping

What are the delivery charges for orders?
Please check shipping policy for delivery destinations and pricing.
When will I get my order?
Dispatch dates are shown on the product page and indicate when the product will be shipped. Usually products are dispatched the same working day but some products may have future dispatch dates. When this is the case, the date will be calculated and shown clearly in your cart before you buy. These future despatch date products will be shipped directly from our suppliers in india. Any customs delays are not our responsibility.The shipping options indicate the delivery method used. For example, if you select Express Delivery for a product with a future dispatch date, the product will be dispatched Express Delivery on the dispatch date.
Which countries do you ship to?
We ship to the EU including United Kingdom, Republic of Ireland, Belgium, Luxembourg, Netherlands, Denmark, France, Germany, Corsica, Italy, Spain, Greece and Portugal. And many countries outside the EU if your destination is not listed when checking out Please contact us for shipping rates if you fall outside the EU

Questions about buying from us

Which payment methods do you accept?
We accept all major credit cards, debit cards and welcome American Express customers.We use Verified by Visa® and MasterCard® and take payments securely on our website.Unfortunately we no longer accept payments by Paypal, Bank Transfer and Cheque.
Is it safe to buy from you?
Omsara leads the asian fashion market voted the best British Asian Designs for 2014. We sell Authentic Asian brands direct from the manufacturer only.Omsara Ltd is registered in England & Wales under the company number 08659079.
How can I track the progress of my order?
You can track the progress of your order by checking the My Account page

Questions about our products

    What sizes do Salwar Kameez, Lehenga, Sarees or Kurti come in?
    Salwar Kameez, Anarkali Suits and Lehengas which are semi-stitched or unstitched are available only in one standard size. The product description details the size range that the suit can be stitched up to  (eg. 32" to 42") the minimum length for most anarkali suits will be 57''unless stated otherwise on the product description. For sarees and lehengas the blouse piece will be unstitched for most and will need to be customised also fall, pico and binding work may be needed in these sarees. The lehenga will need stitching to from one side and a drawstring is placed to tie this at the waist.Most sarees will come with unstitched petitcoat and most will not.These suits need to be tailored to fit by a tailorFor suits which are ready-made, such as some salwar kameez and kurtis the size or size options will be shown on the product detail pageMany products may sometimes have tiny gem stones which are prone to fall off these delicate garments and unfortunately there is not much that can be done for this as that is how they are made by the manufacturers of the design. We can however supply additional matching stones in such cases. Many designs which have machine work may not be perfectly embroidered as they are done by machine work only where there may be some minor work differing.Please note that these garments are made by the manufacturing companies and we do our best to check every individual piece before sending out.If in doubt, please contact us,
    What does it mean when the outfit is semi stitched?
    Semi-stitched means that the suits design for the kameez (top half) is laid out ready to stitch to your size bottoms/pants will come in unstitched material. The sides are not pre-stitched in all designs. Most designs will come stitched or have a design which comes to one standard size for the outfit. Buttons, zips and other neckline, lining and piping work may need to be customised further by your tailor. On most semi-stitched suits the length may not be altered as this would ruin the design work.These semi-stitched suits are designed to be stitched together as shown on the model pictures unless the description states otherwise. but some experienced tailors may be able to make good variations of the design.All products have ready work on them and these can not be stitched to some specifics when customising. For them to look exactly as shown in the images they will come with ready embroidered necklines, front/back and sleeves on the unsticthed/ semi-stitched material.
    The description says the suit will fit up to 40' bust, I am 42' will there be extra material?
    /backThere is usually only enough material to customise to the size(s) stated in the product description. If you are looking to extend the design (i.e. cover more of the midriff section where the model pictures show otherwise) there may not be enough material to cover this.We only recommend stitching to the style as modelled and keeping to the range of sizes indicated in the description
    I have a sewing machine and I want to stitch a suit myself, how difficult is it to put together?
    Most designer semi-stitched and unstiched suits require a professional tailor to put together. Some designs may come with extra pieces such as straps which need to be attached or need neckline alterations.We advise that you always sought out a professional tailor to customise these suits.
    Do you provide tailoring services?
    Currently we provide a limited stitching service on a small selection of our products. Products where a stitching service is available will clearly be shown in the product description. Note: on products for example in a saree/ lehenga saree the length can not be cut and tailored to size as this is tucked into and wrapped around a inner petticoat for which there will a option to select on the product page.

    Questions about Returns

    What if I don't like the product I buy and want to return it?
    You can return your order up to 14 days from the day you receive it for a full refund. Customised items and ready size items where we stitch to your standard sizes are excluded from our return policy.To return an item please contact us by email with your order number and reason for return. Find out how to contact us here. You must obtain a returns authorisation number and return instructions by email.Note: Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code if more than 14 days has passed since you received the items.
    I want to cancel or change my order, I have not received it yet
    Once you have placed an order with us you cannot amend or change it even if it has a future dispatch date.You can however return the product to us using our Returns Policy.
    My order has arrived damaged
    With our delicate range of products we want to ensure you get your product in pristine condition. This is why every order is individually checked at the time of dispatch.In the unfortunate event that your order arrives damaged, please contact us for further assistance.You have a limit of 28 days to notify us of any short shipments or damage. After this period we are unable to entertain such claims.
    Who pays for the return of the items?
    The customer will pay for the return of the item to our store in Birmingham, UK.
    How will I receive my refund?
    Once the return has been approved, you will receive a full refund via the same means used to make the payment.
    When will I receive my refund?
    Once the return has been approved you will receive a confirmation email confirming that the refund has be paid into your account. Remember how fast you see payments to your credit card always depend on your bank/building society. It can take up to 14 days for your refund to be processed.
    What should I do if the refund amount is incorrect?
    Please contact us and we will solve the problem as quickly as possible. We reserve the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received. In the event of cancellation, only standard delivery charges will be refunded. Charges for express delivery, gift-wrapping and any other premium services are not refundable.
    Can I return my order at the store?
    Returns must be posted back to our UK returns centre. Please contact us for more information. Find out how to contact us here.