If you are unsatisfied with your order for any reason, you can use the Omsara Return Policy to return your order to us within 14 days for a full refund.

Returned items of clothing must unworn and in their original condition with all labels intact.

Due to the very delicate nature of some of the hand-made clothing, we ask you to take great care of the item when unpacking and inspecting.

 

Questions about Returns

What if I don't like the product I buy and want to return it?
You can return your order up to 14 days from the day you receive it for a full refund. Customised items are excluded from our return policy. To return an item please contact us by email with your order number and reason for return. Find out how to contact us here. You must obtain a returns authorisation number and return instructions by email. Note: Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code if more than 14 days has passed since you received the items.
I want to cancel or change my order, I have not received it yet
Once you have placed an order with us you cannot amend or change it even if it has a future dispatch date. You can however return the product to us using our Returns Policy.
My order has arrived damaged
With our delicate range of products we want to ensure you get your product in pristine condition. This is why every order is individually checked at the time of dispatch. In the unfortunate event that your order arrives damaged, please contact us for further assistance. You have a limit of 28 days to notify us of any short shipments or damage. After this period we are unable to entertain such claims.
Who pays for the return of the items?
The customer will pay for the return of the item to our store in Birmingham, UK.
How will I receive my refund?
Once the return has been approved, you will receive a full refund via the same means used to make the payment.
When will I receive my refund?
Once the return has been approved you will receive a confirmation email confirming that the refund has be paid into your account. Remember how fast you see payments to your credit card always depend on your bank/building society. It can take up to 14 days for your refund to be processed.
What should I do if the refund amount is incorrect?
Please contact us and we will solve the problem as quickly as possible. We reserve the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received. In the event of cancellation, only standard delivery charges will be refunded. Charges for express delivery, gift-wrapping and any other premium services are not refundable.
Can I return my order at the store?
Returns must be posted back to our UK returns centre. Please contact us for more information. Find out how to contact us here.